Terms of Service

1. Agreement

By using the Prime IPTV UK website (prime-iptv.uk) or purchasing any of our subscription packages, you agree to be bound by these terms of service. If you do not agree, please do not use our website or service.

2. The Service

Prime IPTV UK provides an annual IPTV subscription that delivers live TV channels, video on demand (films and series), and additional content to compatible devices over the internet. The service requires:

• A compatible device owned or controlled by you
• A stable internet connection of at least 10 Mbps recommended
• A valid, paid annual subscription

3. Subscriptions and Payment

• All subscriptions are sold on an annual basis (12-month / 1-year subscription).
• Payment is made via a secure payment link sent after your enquiry. We do not collect payment details on this website.
• Prices are listed in pounds sterling (GBP) and include any applicable VAT.
• Subscriptions activate once payment is confirmed and setup details have been delivered.

4. Permitted Use

Your subscription is for personal, non-commercial use within your household. You agree not to:

• Share your login credentials with people outside your household
• Resell, rebroadcast or redistribute the service or its content
• Use the service for any unlawful purpose
• Attempt to circumvent any technical protection measures

5. Device Compatibility

We support a wide range of popular devices. However, compatibility depends on the specific app, device firmware and your internet connection. We recommend requesting a free trial before purchase if you are unsure whether your device will work.

6. Content Availability

Content availability, channel line-ups and library size may vary over time. We update our service regularly but cannot guarantee that any specific title, channel or event will always be available.

7. Service Availability

We aim to keep the service running smoothly 24 hours a day, 7 days a week. However, occasional downtime for maintenance, updates or technical issues may occur. We are not liable for downtime beyond our reasonable control.

8. Support

WhatsApp and email support is available 9am to 9pm, 7 days a week. Premium package customers receive priority support. We aim to respond to all enquiries as quickly as possible.

9. Cancellations and Refunds

Please refer to our Refund Policy for full details on cancellations and refunds.

10. Limitation of Liability

To the maximum extent permitted by law, Prime IPTV UK is not liable for any indirect, incidental or consequential damages arising from your use of the service. Our total liability is limited to the amount you paid for your current annual subscription.

11. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page with the "last updated" date. Continued use of the service after changes means you accept the new terms.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

13. Contact

If you have any questions about these terms, please contact us:

• Email: support@prime-iptv.uk
• WhatsApp: +44 7782 259896